Policies

**Return and Exchange Policy**

This Return and Exchange Policy ("Policy") outlines the terms and conditions under which Heritage Straps accepts returns and exchanges for its products. By purchasing from Heritage Straps, you agree to comply with this Policy.

**1. Eligibility for Returns and Exchanges:**
- Returns and exchanges are accepted only for products purchased directly from HeritageStraps.com.
- Products must be in their original condition, unused, and include all original tags and packaging.
- Requests for returns or exchanges must be made within 30 days of the original purchase date.

**2. Returns Process:**
- To initiate a return, contact our Customer Service team at info@heritstraps.com.
- You will receive a Return Merchandise Authorization (RMA) number and detailed instructions for returning the product.
- The customer is responsible for return shipping costs, except in cases of error or defective products on our part.

**3. Exchanges:**
- To request an exchange, contact our Customer Service team.
- We will help you select a replacement product and provide instructions for the exchange process.
- Replacement items will be shipped after we receive and inspect the returned item.
- Any price difference between the original and exchanged product will be charged or refunded accordingly.

**4. Refunds:**
- Refunds will be processed to the original payment method used at purchase.
- Processing times may take [number] business days.
- Shipping charges are non-refundable unless the return is due to an error or defective product from Heritage Straps.

**5. Defective or Incorrect Items:**
- If you receive a defective or incorrect item, contact our Customer Service team immediately.
- We will arrange for the return of the defective or incorrect item and provide a replacement or refund as appropriate.

**6. Non-Returnable Items:**
- Personalized or customized items cannot be returned or exchanged unless they are defective or incorrect.

**7. Warranty:**
- Our products come with a limited warranty. For details, please refer to our separate Warranty Policy.

**8. Discretionary Decisions:**
- Heritage Straps reserves the right to make discretionary decisions regarding returns and exchanges, especially in cases of suspected abuse or fraud.

**9. Contact Information:**
- For return and exchange inquiries, please contact our Customer Service team at info@heritstraps.com.

Heritage Straps reserves the right to modify or update this Policy at any time without prior notice. Please review this Policy periodically for any changes.