This Return and Exchange Policy ("Policy") outlines the terms and conditions under which Heritage Straps accepts returns and exchanges of its products. By making a purchase from Heritage Straps, you agree to adhere to the terms of this Policy.
1. Eligibility for Returns and Exchanges:
- We accept returns and exchanges for products purchased directly from HeritageStraps.com.
- Products must be in their original condition, unused, and with all original tags and packaging intact.
- Returns and exchanges must be initiated within 30 days of the original purchase date.
2. Returns Process:
- To initiate a return, please contact our Customer Service team at [Customer Service Email Address] or [Customer Service Phone Number].
- You will be provided with a Return Merchandise Authorization (RMA) number and instructions for returning the product.
- The customer is responsible for all return shipping costs unless the return is a result of our error or a defective product.
- To initiate an exchange, please contact our Customer Service team.
- We will assist you in selecting a replacement product and provide instructions for the exchange process.
- Exchanged products will be shipped after we receive and inspect the returned item.
- Customers who exchange a product will be responsible to pay the difference or receive a refund for the difference for the exchanged product.
- Refunds will be issued to the original payment method used for the purchase.
- It may take [number] business days for the refund to be processed and reflected in your account.
- Shipping charges are non-refundable unless the return is due to a Heritage Straps error.
5. Defective or Incorrect Items:
- If you receive a defective or incorrect product, please contact our Customer Service team immediately.
- We will arrange for the return shipping of the defective or incorrect item and provide a replacement or refund as applicable.
6. Non-Returnable Items:
- Personalized or customized items cannot be returned or exchanged unless they are defective or incorrect.
- Our products are covered by a limited warranty. Please refer to our separate Warranty Policy for details.
8. Discretionary Decisions:
- Heritage Straps reserves the right to make discretionary decisions regarding returns and exchanges, especially in cases of suspected abuse or fraud.
9. Contact Information:
- For all return and exchange inquiries, please contact our Customer Service team at
Heritage Straps reserves the right to modify or update this Policy at any time without prior notice. It is your responsibility to review this Policy periodically for any changes.